IT Support & Infrastructure Professional

Hello I'm Ajay Shaganti

Detail-oriented IT professional with a Master's degree in Information Technology, experienced in desktop support, system administration, and cloud platforms. Proven ability to troubleshoot hardware, software, and network issues, support end-user environments, and maintain reliable IT systems. Strong understanding of service desk operations, incident management, and infrastructure support, with a focus on delivering high-quality customer service.

Get In Touch
banner

My Skills

IT Support & Infrastructure

Desktop Support, Service Desk Operations & Incident Management, User Provisioning, Identity & Access Management

Networking

LAN, WAN, WLAN fundamentals, network troubleshooting, basic VLAN and routing concepts

Cloud Platforms

AWS (VPC, EC2, RDS, S3), Azure, Oracle

Development

React, PHP, Node, Database Management, Hadoop, Hive, Spark

Programming Languages

Java, C, Python, Embedded C

Tools & Other Skills

Git, Shell Scripting, Shopify, Agile Methodologies, Scrum, Business Process Modelling

Why Hire Me ?

I bring hands-on experience in desktop support, service desk operations, and infrastructure management across enterprise environments including Monash University and CBI Electric. I thrive under pressure—delivering Level 1/2 support for large-scale e-examinations, resolving hardware and network issues within strict SLAs, and maintaining AWS-hosted systems with high uptime and security standards.

What sets me apart is my blend of IT support expertise and software development capability. I can automate workflows, build internal tools, manage user access, and collaborate with vendors—all while keeping end-user satisfaction at the forefront. I hold a Master's in IT from Swinburne University and bring a strong foundation in Agile, cloud, and networking to every role.

Hire Me View/Download CV

Professional Services

End-to-end IT support and technical expertise — from service desk operations and infrastructure management to cloud platforms and software development.

IT Support & Service Desk

  • Level 1/2 Desktop Support
  • Incident & Problem Management
  • Device Imaging & Deployment
  • User Provisioning & IAM

Cloud & Infrastructure

  • AWS (EC2, RDS, S3, VPC)
  • System Administration
  • Network Troubleshooting
  • Uptime & Performance Monitoring

Software Development

  • Web Applications (React, Node, PHP)
  • Internal Admin & Monitoring Tools
  • Database Design & Management
  • Vendor Integrations (Shopify, etc.)

Process Automation

  • Workflow Automation
  • Shell Scripting & Scheduling
  • Stock & Production Systems
  • Agile & Scrum Delivery
Get In Touch

Code in Action

Where Is My Kid
Where Is My Kid

A real-time child location tracking platform built for parent peace of mind.

Visit Website
CBI Electric
CBI Electric

A demo of the CBI Electric Stock and Production Management Software.

View Demo
Srilaxmi Electricals Website
Sri Laxmi Electricals & Hardware

Website for Sri Laxmi Electricals, a real-world client project.

Visit Website
Book It Bro
Book It Bro

A demo of booking application used in Indian hospitals (development phase).

Visit Website

Professional Experience

Here's a roadmap of my journey with some of the great companies I've worked with, creating impactful solutions and learning along the way.

IT Support Officer (E-Exam Support)

Monash University, Melbourne | Oct 2025 – Present

Desktop Support WLAN Incident Management Device Imaging
Level 1/2 Support for Large-Scale E-Exams
Incident Logging & SLA Adherence
Hardware, Login & Network Issue Resolution

Software Engineer

Remote King, Hallam, Melbourne | Jun 2025 – Present

AWS Shopify Identity Management React Node
☁️ AWS Infrastructure Support (EC2, RDS, S3, VPC)
Authentication & Access Control Management
🛠️ Built Internal Admin Monitoring Tools

Technical Support Engineer

CBI Electric, Hallam, Melbourne | Jan 2023 – Jan 2025

Desktop Support LAN/WAN AWS Process Automation
Desktop, Printer & Application Support
⚙️ Automated Stock & Production Workflows
☁️ Maintained AWS-Hosted Systems

System Engineer

Tata Consultancy Services, Hyderabad, India | Feb 2021 – Aug 2022

Hadoop Hive PySpark
Big Data Solutions
🔍 KRI Monitoring
CI/CD Pipeline Integration

Education

Academic foundations that underpin my technical expertise.

Master of Information Technology
2022 – 2024

Swinburne University of Technology

Melbourne, Australia

Bachelor of Technology – Electronics & Communications Engineering
2016 – 2020

Jawaharlal Nehru Technological University

Hyderabad, India

Let’s work together

I’m available for freelance work. Have any projects in your mind?
Just feel free to contact me

Send Email LinkedIn WhatsApp